Your business water account has changed

From 1 April 2020, Castle Water assumed responsibility of all Affinity for Business services. We already provide wastewater services to 40% of the Affinity for Business customer base in South East England. This means that for many customers, your services will now be combined. Find out more in our Welcome Pack.


Due to the impact of the coronavirus, for a limited period Castle Water will not be serving disconnection notices for the non-payment of bills or invoices; seeking to recover any default interest or impose late payment charges for the non-payment of invoices issued from 1 March 2020; or seeking to enforce the non-payment of invoices.

If you are able, you should continue to pay your water charges on time, as it is important that there is sufficient funding to pay for the provision of a safe and clean water supply.