Fresh Water Thinking
We are a different kind of clean and waste water retailer. And we don’t say that just because our marketing department told us to. For starters, we aren’t a sales-obsessed organisation driven only by numbers. In fact, our vision is quite simple: we want to be the most recommended clean and waste water supplier in England. And that means being a company that has customers at heart. We keep true to this promise through living our principles, which starts with us being responsive to you – our advisors are all based in Welwyn Garden City and we answer the phone in seconds not minutes – so you don’t have to waste your time hanging on!
Switch to us for the best level of service
We know that time is precious to you, and that is why we are committed to answering your calls in seconds and not minutes. We know that you want bills that are easy to understand, which clearly break down your usage and the costs associated with it – that is why we are launching new, even clearer bills in the next couple of weeks. We know that you want monthly accurate billing and not estimated bills, delivered to you on time – we are already achieving this 99.9% of the time. Give us a try, you won’t be disappointed!
We are committed to saving you money
We offer competitive tariffs and will help you to use less water to save even more. As you’d expect, water is what we are passionate about – and when it comes to our business customers, our focus is firmly on finding as many ways to help you save as much water, energy and money as possible. From reducing wastage to metering, water saving devices to engaging your people.
We weren’t expecting the cost savings to be high and we were doing it more for the customer service side of things and ease of consolidating our bills. But the move has actually ended up saving us money, from the leakage overhaul we’ve done with Adam, through to the management cost of overall admin now that we no longer have to deal with multiple bills.Simon Woolley
We are not too big to care
And we don’t care how big you are (in a nice way). Whether you are a sole trader, growing business or multinational, we treat every customer as we would like to be treated ourselves. Yes, we count some of the UK’s biggest, most iconic names amongst our business customers – including airports, shipping ports and world-famous venues. But, we also have thousands of smaller businesses that trust us to ensure we have their water and waste needs sorted
Pay your bill
We make paying for your water as easy and straightforward as possible. Pay your bill online today!
Have you moved?
Have you moved premises and need to update your details?
Which pipes am I responsible for?
Make sure you’re aware which pipes you are responsible for so you aren’t caught out should you encounter a leak!