Full name, role and company
Simon Woolley, Estates Manager, Felsted School

Brief overview of what the business does?
Felsted School is an English co-educational day and boarding independent school, situated in Felsted, England. Felsted was founded in 1564 by Richard Lord Riche and is one of the 12 founder members of the Headmasters’ and Headmistresses’ Conference, and a full member of the Round Square Conference of world schools. Felsted is featured in the Good Schools Guide and is currently shortlisted for ‘Boarding School of the Year 2018’ by The Times Education Supplement.

Brief overview of the interviewees role at the school:
I (Simon) deal with all premise related issues. If you were to take the building and tip it upside down – my team and I would deal with anything that stayed in the building. So the telecoms, health and safety, walls and maintenance and that obviously includes the pipes and supplies.

Water market opening

What made you decide to stay with AfB when the water market opened?
Adam (Affinity for Business Account Manager for Felsted School) has been a fantastic asset in helping me do the job here.

He did all the facts and figures and already had our consumption data. We had worked together on water leaks and meter readings and would swap data regularly, so it meant we were in a good position to switch across everything onto one account. I also met with Helen and Adam to discuss our options, which was great. It became clear there was no point in switching. We have a great relationship and mutually knew everything about each other so the entire process of moving the waste water over was absolutely seamless. Adam gave us a competitive contract and we haven’t looked back since.

Do you feel you have a good understanding of what the water market opening means for businesses?
Through talking to Adam I understood it. He came down every few weeks to begin with to check it was all going ok. It was also fairly self-explanatory and Adam was able to answer any questions I did have.


Have you noticed a difference since you combined your clean and waste water with AfB?
Yes, we now receive one consolidated bill, per month, which has had a positive knock on effect in that we have managed to reduce the workload on our Accounts Dept staff. We now have one account that deals with all of our meters, instead of 23 different accounts and paperwork coming through for each one.

There are no estimated bills which is great and we can go straight to Adam with any queries. Having him as the focal point has made the whole management process so much easier. It’s just one number and one point of contact for everything.

Do you feel you have a good relationship with AfB?
Yes – but it’s not just me – it works for everyone and it would be clear for anyone taking over where to go for help, as it all in one place.

What made you decide to consolidate your waste water with AfB, alongside your clean water?
We weren’t expecting the cost savings to be high and we were doing it more for the customer service side of things and ease of consolidating our bills. But the move has actually ended up saving us money, from the leakage overhaul we’ve done with Adam, through to the management cost of overall admin now that we no longer have to deal with multiple bills.

Please provide an overview of the main benefits you have had since working with AfB – could be customer service, efficiency of solution etc.
Customer service is up there as a benefit along with cost saving . Adam has always responded quickly and well to any increase in price and any issues we may have had.

It has been seamless moving our waste water across and I am really happy with the service to date.

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