Full name, role and company
Iain S Thompson BSc (Hons) MCIOB CBIFM MAPM, Estates Bursar, St Albans School

Brief overview of what the business does?
St Albans School is an independent school in St Albans, Hertfordshire in the South East of England. It is a boys only school, but the Sixth Form has been co-educational since 1991. St Albans School is not just the oldest school in Hertfordshire but also one of the oldest in the world.

Water market opening

What made you decide to stay with Affinity for Business when the water market opened?
Affinity for Business informed me of the changes happening in the market, they were open and honest about the changes and after discussing it and doing my own due diligence, it made sense to stay with Affinity for Business.

Have you noticed a difference since Affinity for Business was formed and split away from Affinity Water?
No I haven’t noticed a change, but we have always had a good relationship with Affinity for Business, before and after the water market opening.

How were you originally informed of the water market opening last April?
My Affinity for Business Account Manager was always very open about the water market opening. I did due diligence through a broker who handles utilities and they confirmed my opinion that the cost in terms of savings was minimal, so I took my Account Manager’s recommendations to switch to consolidate, as it made sense to have just one bill for both. I’ve always been very happy with the service from Affinity for Business so I did not feel the need to go elsewhere.

We have always had a good relationship with Affinity for Business, before and after the water market opening.


What have been the main benefits of working with Affinity for Business?
For us, customer service is our number one priority when it comes to our water retailer. Our past experience working with big companies is that communicating with them can be tiring and you’re often faced with talking to someone you don’t know. If I have a problem I want to speak to someone I know and trust and know they will react quickly to resolve any issues in addition to providing good advice when needed. This has been my exact experience with Affinity for Business.

I’m very happy with the way our service is being run at the moment and know Affinity for Business are on call should we need them for anything in the future.

Interested in switching to Affinity for Business? Let us know!

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