In business, time is money. That’s why we make paying for your water as easy and straightforward as possible. On this page you’ll find all the information you need about the range of payment options we offer our business customers – and if you want a copy of your bill just sign in to My Account and all your current and previous bills will be there for you to view or download.

Direct Debit

We know that you have a lot of things to think about so why not let your water bill take care of itself? Take away the hassle by paying by Direct Debit. Please download our PDF form, complete and send it back to us via the post or email it to us – and we will do the rest. Alternatively, you can complete the form in our My Account Portal by selecting ‘sign up for Direct Debit’ and following the steps. 
All you’ll need is your customer number and bank account details. Alternatively please visit our Direct Debit information page to find out more!

Pay online
Paying online is quick, easy and secure – all you will need is your customer number and postcode. Pay online now.
Pay by phone

Prefer to pay by giving us a call? No problem. Our 24-hour automated payment line is ready when you are. Call anytime, 7 days a week, 365 days a year, on: 0345 350 3675.

Pay by app: Barclays Pingit
You don’t need to be a Barclays customer to make the most of this free, instant mobile app. Barclays Pingit lets you make quick, secure payments whenever you need to. It’ll even keep you updated with texts confirming all payment details after the transaction, and this will appear on your statements too.

How do I pay? It’s simple:

  • Download the app
  • Take a moment to register your bank account
  • Scan the QR code that appears on the front of your water bill
  • Double check all the details and pay – that’s all there is to it!

All the information you’ll need is on their website, visit

Make a bank transfer: online or by phone
It’s simple to pay your water bill through internet banking – you can do so either online or by phone – just make sure you use your customer number as a reference when you do*. You will need our account number and sort code, details below:

Account number: 90463132
Sort code: 20-05-03

If you need to transfer money from an account abroad, you may need to use the following information as well:
IBAN: GB33BARC20050390463132

*This is important as it’s how we know that you’ve paid. Your customer number can be found on your bill and will look something like this: 1234567-8 or 123456-7

At the bank: pay by cheque or cash
If you find it simpler to pay at your local bank, you can! It’s free to do at any branch of your own bank, or any branch of a Barclays bank. When you pay is flexible too – choose to pay annually, bi-annually or monthly. Just use the payment slip attached to your bill.
Prefer to pay by cheque?
Please make all cheques payable to Affinity for Business (Retail) Limited and send them to the following address:

Affinity for Business
Tamblin Way
AL10 9EZ

My Account Portal

My Account can be used by businesses that have one location and a single meter or by businesses that have multiple locations and meters. It gives you secure access to view and manage account preferences, view and pay bills, set up a Direct Debit, view meter readings, as well as register for additional services such as waste water.  If you are a business with multiple locations then please email us at and we can set you up, if you have a single site then you can sign up now!

Got a question about our My Account portal? For more information and help, simply click here

If you have signed up to our existing e-billing portal, you can login here.

Direct Debit: the easy way to pay

Save time: pay online

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