Affinity for Business Case Study – Robert Deards Limited

Affinity for Business Case Study – Robert Deards Limited

Background

Can you tell us your name and company?
Lynne Dighton, Robert Deards Limited

Can you give us a brief overview of what the business does?
Robert Deards is an Estate Management company for commercial lettings operating in the North of London.

Can you give us a brief overview of your role at the business?
I manage all the facilities and general clerical work, so if any tenants have problems or questions they will come through to me. I also deal with the businesses facilities management for our office – so the water, electricity and sewage supply.

Water market opening

What made you decide to stay with Affinity for Business when the water market opened?
We were always with Affinity for Business and then we received a letter that our waste-water was being transferred to Castle and our clean water supply was going to Affinity for Business. We then got a letter when the market opened, letting us know that we could have both water supplies with one retailer, so we went for that. We decided to stay with Affinity for Business because we wanted all our payments in one simple bill, we had always received great customer service and organisation from Affinity for Business previously, so it was an easy choice for us to switch both clean and waste water to them.

What made you decide to switch your waste water to Affinity for Business?
Good customer service was a really important factor when choosing to switch to Affinity for Business. We also were swayed by that fact that we could have all our bills in one.

Do you feel you have a good relationship with AfB?
Very good. When you have any problems, they are very helpful. They always answer their phone and will call you back if needed. Having both our bills in one has helped us immensely.

Affinity for Business are really good – if you have any issues with your water they will sort it and you can get through to them really easily. The process is so easy and I know that I can trust them to handle any situation.

“When you have any problems they are always very helpful. They always answer their phone and will call you back if needed. Having both our bills in one has helped us immensely.”

Interested in switching to Affinity for Business? Let us know!

Affinity for Business Case Study – Onslow St Audrey’s School

Affinity for Business Case Study – Onslow St Audrey’s School

Background

Can you tell us your name, role and company?
Dominic Richards, Business Manager, Onslow St Audrey’s School

Can you give us a brief overview of what the business does?
Onslow St Audrey’s is a vibrant, successful, caring school that is committed to bringing out the best in everyone. Some years ago two Hatfield schools joined together to form Onslow St Audrey’s. Although we are a modern and forward-looking Business and Enterprise College, our name and school badge reflect a history that stretches back 1500 years.

What is your role at the school?
As the Business Manager, I lead all administrative functions of the school including HR, Finance, Facilities Management, Premises Management and IT.

Water market opening

What made you decide to stay with Affinity for Business when the water market opened?
I knew the water market was becoming deregulated, as I had seen information on it in the press. Before it happened, our dedicated Account Manager from Affinity for Business called to explain that Affinity for Business was splitting from Affinity Water. So to begin with, we stayed with Affinity for Business for our Water and we were with Castle for our Waste.

What made you decide to switch your waste water to Affinity for Business?
When the market opened we were able to reassess what would be best value for us for both our Clean and Waste Water supply. Our Affinity for Business Account Manager gave us a proposal for a combined package for both clean and waste water. We were happy with that, as it was cheaper than what had been offered by Castle. We had also had a few problems with Castle in the past – they hadn’t sent us invoices for a long time and there has been no contact – so we made the decision to move to Affinity for Business for both services and we are very happy with the switch and the service.

Do you feel you have a good relationship with AfB?
I am happy with it. Adam (our Account Manager) touches base and lets us know of developments that might be of interest to us. Recently we engaged Affinity for Business to do some additional work, looking at water quality and Legionella testing at the school and we were really happy with that service too.

“Recently we engaged Affinity for Business to do some additional work, looking at water quality and Legionella testing at the school and we were really happy with that service too.”

Please provide an overview of the main benefits you experienced since working with AfB?
The first benefit I see is the competitive price but another big one is having a dedicated Account Manager who is always on hand and is able to help us look at other ways Affinity for Business could help our school, outside of the basic water and waste supply. Like the Legionella testing work we have done with them, as an example. Their headquarters are also fairly local to us, which is nice. The school has worked closely with Affinity Water in the past and we actually used their buildings to host our A level Art and Photography students exhibition. So it’s nice dealing with someone local.

“The first benefit I see is the competitive price but another big one is having a dedicated Account Manager who is always on hand and is able to help us look at other ways Affinity for Business could help.”

Interested in switching to Affinity for Business? Let us know!

Affinity for Business Case Study – St Albans School

Affinity for Business Case Study – St Albans School

Background:
Full name, role and company
Iain S Thompson BSc (Hons) MCIOB CBIFM MAPM, Estates Bursar, St Albans School

Brief overview of what the business does?
St Albans School is an independent school in St Albans, Hertfordshire in the South East of England. It is a boys only school, but the Sixth Form has been co-educational since 1991. St Albans School is not just the oldest school in Hertfordshire but also one of the oldest in the world.

Water market opening

What made you decide to stay with Affinity for Business when the water market opened?
Affinity for Business informed me of the changes happening in the market, they were open and honest about the changes and after discussing it and doing my own due diligence, it made sense to stay with Affinity for Business.

Have you noticed a difference since Affinity for Business was formed and split away from Affinity Water?
No I haven’t noticed a change, but we have always had a good relationship with Affinity for Business, before and after the water market opening.

How were you originally informed of the water market opening last April?
My Affinity for Business Account Manager was always very open about the water market opening. I did due diligence through a broker who handles utilities and they confirmed my opinion that the cost in terms of savings was minimal, so I took my Account Manager’s recommendations to switch to consolidate, as it made sense to have just one bill for both. I’ve always been very happy with the service from Affinity for Business so I did not feel the need to go elsewhere.

We have always had a good relationship with Affinity for Business, before and after the water market opening.

Benefits

What have been the main benefits of working with Affinity for Business?
For us, customer service is our number one priority when it comes to our water retailer. Our past experience working with big companies is that communicating with them can be tiring and you’re often faced with talking to someone you don’t know. If I have a problem I want to speak to someone I know and trust and know they will react quickly to resolve any issues in addition to providing good advice when needed. This has been my exact experience with Affinity for Business.

I’m very happy with the way our service is being run at the moment and know Affinity for Business are on call should we need them for anything in the future.

Interested in switching to Affinity for Business? Let us know!

Affinity for Business Case Study – Felsted School

Affinity for Business Case Study – Felsted School

Background:
Full name, role and company
Simon Woolley, Estates Manager, Felsted School

Brief overview of what the business does?
Felsted School is an English co-educational day and boarding independent school, situated in Felsted, England. Felsted was founded in 1564 by Richard Lord Riche and is one of the 12 founder members of the Headmasters’ and Headmistresses’ Conference, and a full member of the Round Square Conference of world schools. Felsted is featured in the Good Schools Guide and is currently shortlisted for ‘Boarding School of the Year 2018’ by The Times Education Supplement.

Brief overview of the interviewees role at the school:
I (Simon) deal with all premise related issues. If you were to take the building and tip it upside down – my team and I would deal with anything that stayed in the building. So the telecoms, health and safety, walls and maintenance and that obviously includes the pipes and supplies.

Water market opening

What made you decide to stay with AfB when the water market opened?
Adam (Affinity for Business Account Manager for Felsted School) has been a fantastic asset in helping me do the job here.

He did all the facts and figures and already had our consumption data. We had worked together on water leaks and meter readings and would swap data regularly, so it meant we were in a good position to switch across everything onto one account. I also met with Helen and Adam to discuss our options, which was great. It became clear there was no point in switching. We have a great relationship and mutually knew everything about each other so the entire process of moving the waste water over was absolutely seamless. Adam gave us a competitive contract and we haven’t looked back since.

Do you feel you have a good understanding of what the water market opening means for businesses?
Through talking to Adam I understood it. He came down every few weeks to begin with to check it was all going ok. It was also fairly self-explanatory and Adam was able to answer any questions I did have.

Benefits

Have you noticed a difference since you combined your clean and waste water with AfB?
Yes, we now receive one consolidated bill, per month, which has had a positive knock on effect in that we have managed to reduce the workload on our Accounts Dept staff. We now have one account that deals with all of our meters, instead of 23 different accounts and paperwork coming through for each one.

There are no estimated bills which is great and we can go straight to Adam with any queries. Having him as the focal point has made the whole management process so much easier. It’s just one number and one point of contact for everything.

Do you feel you have a good relationship with AfB?
Yes – but it’s not just me – it works for everyone and it would be clear for anyone taking over where to go for help, as it all in one place.

What made you decide to consolidate your waste water with AfB, alongside your clean water?
We weren’t expecting the cost savings to be high and we were doing it more for the customer service side of things and ease of consolidating our bills. But the move has actually ended up saving us money, from the leakage overhaul we’ve done with Adam, through to the management cost of overall admin now that we no longer have to deal with multiple bills.

Please provide an overview of the main benefits you have had since working with AfB – could be customer service, efficiency of solution etc.
Customer service is up there as a benefit along with cost saving . Adam has always responded quickly and well to any increase in price and any issues we may have had.

It has been seamless moving our waste water across and I am really happy with the service to date.

Interested in switching to Affinity for Business? Let us know!

Big venue, big savings

Big venue, big savings

The Project:

One of the most famous music and entertainment arenas in the world, over the course of its history, this well-known London venue has played host to acts like The Who, David Bowie and The Beatles. Clean water is vital to the all-round customer experience, with enormous demand at peak periods during concerts and other events. Saving money through smarter water use was therefore essential to the venue’s operator – and, as part of that process, in January 2016, we initiated a water audit and subsequent retrofit at the venue.

The Challenge:

High footfall at peak times produced high demand – and the audit of the whole site gave a list of recommendations to help the venue reduce their consumption, whilst still providing an enjoyable experience for customers coming to watch a show or performance. These recommendations were then put in place during the retrofit, with water efficient devices installed across the site.

The Result:

Despite the number of events in the month before and after the retrofit being the same, an immediate daily reduction of 10.323m³ was achieved. This saving would equate to a noticeable and extremely welcome yearly saving of £3594.92 on water bills. A fantastic result for one of the highest demand business customers in our region.

Get in touch

Does your business have similar challenges? If so, we'd love to help you increase efficiency, save water, save money and streamline your operation. If you'd like to know more, call 0345 357 2424 or fill in the form.

The ‘Zoo in the Loo’

The ‘Zoo in the Loo’

Sports centres are notorious for using a lot of water, and this one was no different. Our goal: to achieve greater water efficiency by encouraging awareness around water consumption and highlighting how small changes can make a big difference.

As part of the activities, we developed a fun, creative campaign named ‘Zoo in the Loo’ – where we strategically placed zoo-themed posters in areas where they were likely to engage best with the users of the sports centre (both pupils and the general public). These encouraged people to be more conscious when using water… and made a remarkable impact.

Not only did the sports centre save a significant amount of water – 30% of their daily usage – the project also won the Water Resource Management Initiative of the Year and the Water Industry Achievement Awards 2015. Great awareness. Great savings. Great result.

Get in touch

Does your business have similar challenges? If so, we'd love to help you increase efficiency, save water, save money and streamline your operation. If you'd like to know more, call 0345 357 2424 or fill in the form.