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Contact Us

Our opening hours are from 8am to 6pm, Monday to Friday.

Outside these hours, to report an emergency, or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, please call your water network owner directly. 

24 hour emergency numbers can be found here. If you identify a problem with the water pipework within your own building/site, you should call a plumber in the first instance.

WEBCHAT

Why not try our 5-star webchat service at the bottom of this screen?

Webchat is the quickest and simplest way to talk to one of our advisors. If you don’t get through right away, please try again later.

CALL US

You can reach us on 01250 718700.

For Key Accounts and Trade Effluent call: 01250 718718

ENQUIRY FORM

To help us direct your enquiry to the correct team, please complete our General Enquiry form.

WRITE TO US

Castle Water Limited, 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.

COMPLAINTS

If you wish to make a complaint, we will handle your complaint in line with the three stages of our complaints procedure.