At Affinity for Business our number one focus is making sure we provide excellent customer service to our clients. We take it extremely seriously and all of our team members are committed to providing the best in class. In fact, all members of our customer service team go through a full three weeks of customer service training before they start, to ensure that they are fully qualified to handle any situation our customers may approach us with.

Sadly this focus on customer service doesn’t seem to be as high a priority for other retailers, with negative customer experiences being well publicised recently and low TrustPilot ratings being commonplace. However, we think this is what sets us apart from our competition in the industry.

When you come to Affinity for Business for your clean and waste water, you will get a team that care and real people at the end of the telephone who know what they are talking about, that want to make the whole experience the best it can be for you. Whether you have an issue with your water supplier or simply need a question answered, our team are always happy to help. You also won’t be subjected to the repetitive sound of on-hold tracks and long waiting times when you call through to us – in fact in 2017 we answered 80% of calls within 20 seconds!

If a customer likes you and continues to like you, they will do business with you. If they don’t, they won’t. — Paul Greenberg, Author*

But you don’t need to take our word for it…. We believe that our amazing 5* Trustpilot reviews are a real testament to how our customers feel about our service and we are really proud of them! They are what motivates our team to keep up the good work and we learn from any feedback we get. Here’s just a few of the reviews we have received in the past couple months…


We love to see such great reviews from our customers and we promise to continue providing the best service possible! After all, Happy customers = Happy Affinity for Business Team : )

Got a question for our customer service team? Then give us a call on 0345 357 2424, send us an email to or simply visit our contact us page and a member of our team will be happy to help!

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