Emergency

Your services from Affinity for Business changed on 1st April 2020 following the announcement of a merger of Castle Water, a leading UK business water retailer. On behalf of Affinity for Business, Castle Water will assume responsibility for your Affinity for Business services on this date – this will include billing, account management, meter reading, payments and customer service.


You can contact Castle Water to report an emergency or unplanned impacts to your water supply/wastewater services during our office hours (08:00 – 18:00) by calling 01250 718700.

For emergencies at any other time, please contact your wholesaler directly. You can find the appropriate emergency number below.



Affinity Water


0345 357 2425


Albion Water


0800 917 5819




Anglian Water & Hartlepool


0800 145 145


Bournemouth Water


01202 590 059


Bristol Water


0345 702 3797




Cholderton & District Water


07437 445 863


Essex & Suffolk


0345 717 1100


Northumbrian Water


0345 717 1100


Portsmouth Water


0239 244 9081/0239 247 7999


Scottish Water


0800 077 8778


Severn Trent Water


0800 783 4444


South East Water (6 am to 10 pm Mon-Sun)


0333 000 0018


South East Water (out of hours)


0333 000 0365


Southern Water


0330 303 0368


South Staffs Water


0330 123 0116


South West Water


0344 406 8053


Sutton & East Surrey Water


01737 772000


Thames Water


0800 316 9800


Northumbrian Water


0345 717 1100


United Utilities


0345 672 3723


Wessex Water


0345 600 4600


Yorkshire Water


0333 414 9040