Water Problems & Emergencies
What do I do in an emergency?
I have no water
I have poor pressure
Poor pressure can also be due to a problem with your water supply, please contact your emergency wholesaler number to be sure.
I have blocked drains or visible sewage
Switching & Quotes
What areas of the country do you cover?
I am interested in getting both my clean and waste water from you, how do I get a quote?
Will I get a discount if I switch to have my clean and waste water from you?
I would like to switch to you for my clean and waste water, do I need to contact my old supplier?
Do I have to pay to switch?
What happens if I change my mind?
If I switch to you for clean and waste water will I be stuck in a contract?
I have been contacted by a company saying that they can get a better price for my water than I can – is this true?
What exactly is the switching process if I decide to go with you?
Account & Billing
I want a copy of my bill
I am moving premises
My bill is larger than normal
How can I pay my bill?
I want to have EDI billing - can you provide this?
What is in the My Account portal?
My Account can be used by businesses that have one location and a single meter or by businesses that have multiple locations and meters. It gives you secure access to view and manage account preferences, view and pay bills, set up a Direct Debit, view meter readings, as well as register for additional services such as waste water. If you are a business with multiple locations then please contact us first and we can set you up, if you have a single site then you can sign up now!