Useful Advice

Find a plumber

WaterSafe is the UK accreditation scheme for plumbing businesses, backed by water companies and the Drinking Water Inspectorate, to help keep drinking water safe at customers’ taps. You can use WaterSafe’s free search facility to help you find a skilled professional local to you.

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Where is my meter located?

Your meter location will depend on the size of your business, but generally, meters are usually located outside the premises underground in a meter chamber or underground meter boxes. Occasionally, a meter will be installed internally near to where the water pipe enters your premises. If you are having any difficulty locating your meter, please contact us.

How do I read my meter?

It is important for us to accurately measure your water usage and ensure you only pay for the water you use! Reading your meter is easy – just read the white numbers on the black dials of your meter (ignore the white numbers on the red dials!). You can enter your meter reading online here or in our My Account portal.

Reading your meter regularly will help you to spot a leak on your premises. If your meter reading is much higher than usual or the dial on your meter is spinning quickly, you may have a leak (see ‘I think I might have a leak…’ below).

Where is my stop tap?

Your stop tap is usually found near to the point where your water supply pipe enters your premises.

Where can I buy a stop tap key?

Stop Tap Keys (sometimes referred to as Stop Cock Keys) can be purchased from numerous hardware stores, you can find one here.

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How can I test my water pressure?

Using the first tap off the supply pipe:

  1. Fill a 4.5 litre (1 gallon) bucket with water
  2. Make sure all other taps and appliances using water are turned off
  3. It should take 30 seconds to fill the bucket with water

If the bucket takes longer to fill, it’s likely you could have a water pressure or flow issue. Please note this is only for properties that have a single supply pipe. If you need more information or useful advice please contact us.

I think I might have a leak…

If you’re worried you may have an internal leak, follow these steps below:


  1. Turn off all appliances that use water but ensure the internal stop tap is left open
  2. Take a reading of your meter prior to a period of no water use such as when employees have all left
  3. Check the water meter again when you return in the morning
  4. If the reading has stayed the same, there is not an internal leak, however if the reading is different from the previous, you may have a leak
  5. If you think you have a leak after carrying out this test, be sure to get in touch with a plumber (see ‘find a plumber’ above)

To find out whether you have an external leak on your service supply pipe, follow the steps below but please be aware that this check requires you to turn off your water supply for a short amount of time and therefore you will need to notify staff or carry out this test during a quiet period.


  1. Firstly, you will need to locate your meter (see ‘where is my meter located’ above)
  2. Open the meter chamber/box
  3. Next, locate your stop tap (see ‘where is my stop tap’ above)
  4. Close the stop tap by turning it clockwise, if you cannot turn the stop tap, you will need to call a plumber to prevent breaking the tap (see ‘find a plumber’ above)
  5. Record your meter reading so you can see whether the meter dial is still moving after the stop tap has been closed
  6. Keep the stop tap closed and take another reading around an hour later
  7. Subtract the first reading from the second to give you the volume of water lost per hour due to an underground leakage
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Pipe responsibility

It’s useful to understand the ins and outs of the pipe system so if you encounter a leak (touch wood you don’t), you aren’t caught out!

There are three different kinds of pipes; water mains, communication pipes, and supply pipes. You can read our blog to find out which pipes you are responsible for.

Encountering a burst or frozen pipe can be both stressful and costly, therefore it’s important to safeguard your pipes. For more useful advice, you can read this blog including our top tips on preparing your pipes for cold weather.

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