Adam, Account Manager
I specialise in mid to large schools and higher usage key accounts in other areas. My customers can come to me for absolutely anything related to their account, whether that is queries, bill validation, additional products, and services or just a chat. My goal is to get more of our customers – old and new – moved over to better deals, such as combined clean and waste water.
Everyone at Affinity for Business, from the call centre to the account management team, make sure we understand our clients and their sites completely. Because we are smaller than some of our competitors we can take the time to know our customers.
Fun Fact: I’m a singer in a band. I also speak Spanish having lived in Spain for 5 years, working as part of the hotel entertainment team. I used to help holidaymakers have a great holiday, which I think is the basis for the customer service provision I pride myself in today.
Hannah, Desk Based Account Manager
There are currently a number of customers that are with AfB for fresh/clean water only, so part of my job is to contact them to let them know the benefits of having dual clean and wastewater with us – now that the market has opened and that’s a possibility. I work with mid-large scale businesses and deal with schools and the education sector primarily. When I win business for the company it really motivates me.
I enjoy working at Affinity for Business because everyone is given a chance for self-growth and to succeed and we all work as a unified team.
Fun Fact: I have adopted two dolphins called Whisky and Bubbles.
Ollie, Key Account Manager
My job is to branch out Affinity for Businesses’ services across England- growing the business by making customers aware of the huge benefits Affinity for Business can provide, from water reduction to contingency planning. There are still so many customers unaware that the water market has been deregulated and I feel it’s part of my job to make them aware of the benefits in switching their retailer.
I keep myself up to date with what is happening within the industry and having read what AfB were achieving and the customer feedback they were getting, I knew they matched my values, so when given the opportunity to join the team I didn’t think twice. AfB has invested in ensuring customer service is top of the agenda and I think the Trustpilot reviews can attest to the success of that. We pride ourselves on being easy to connect with and contact and all of our staff will make sure they do their absolute best to deal with any problems swiftly, so you’re not being bounced around from one call centre to another.
I might have been in the industry for 19 years but the market is only a year old and everyone is still learning. We just want to make sure we get it right!
Fun Fact: As a youth, I appeared as an extra in a number TV shows such as Soldier Soldier and Newsnight (although this is showing my age).
Carolyn, Account Manager
I specifically look after the leisure and hospitality industry. I tend to visit our clients onsite to best assess their needs and advise them of their option to switch their retailer for both services to us. I also look to help them with other areas of their water usage – whether that is working on water reduction plans and water quality checks, all the way through to helping organise the fixing of leaks.
Personally, success would be one of my customers being asked by a third party about their retailer and they recommend us because ‘Carolyn is really good at what she does’. At the end of the day, I have done my job properly if my customers are happy and feel they are getting the best service possible from us. That is my ongoing goal.
Fun Fact: I own my own horse and last year I entered a competition where the final was at the all England jumping course in Hickstead. I was so pleased when I qualified and not only that – I didn’t come last!! It was great fun..