This statement sets out the steps that Affinity for Business (Retail) Limited, Affinity for Business, has taken to ensure that slavery and human trafficking is not taking place in any part of its business or supply chain. Affinity for Business has a zero-tolerance approach to slavery and human trafficking within our business and supply chain.


About us

Affinity for Business supplies clean water and waste water services to businesses in the England. We have in the region of 75k customers, with the vast majority being in the South East of England (although we are licensed by the Water Services Regulation Authority (Ofwat) to sell services to any non-household business across the whole of England).

We are owned by Affinity Water Capital Funds Limited. Our ultimate parent is Daiwater Investment Limited, which is owned by Allianz Capital Partners on behalf of the Allianz Group, HICL Infrastructure Company Limited (advised by InfraRed Capital Partners Limited) and DIF.


Organisational Structure

We employ around 80 people and our business is focused on the supply of clean water and waste water services to circa 75k non-household customers.

We are organised in the following way:

  • Customer services – providing telephone, email and online support.
  • Account managers – providing personal support and advice to our larger customers.
  • Switching team – managing the on-boarding of new and dual service customers.
  • Debt team – providing support to customers who are in arrears.
  • Marketing and Communications – responsible for our Digital presence, acquisition of new and dual customers and all communications and printed literature.
  • Finance – responsible for all financial reporting to the business, managing our finances and supporting the teams with quotes to customers.

Our supply chain includes around 60 suppliers of varying size and location. Our largest supplier by value is Affinity Water Limited, a member of our group, which provides us with services that enable us to supply our customers with water together with other corporate support services.


Responsibility & Due Diligence

We expect our suppliers to understand their obligations and ensure that they, and their supply chains, are compliant. We consult and inform our employees on all aspects of our business and employment practices both directly and with the trade unions to which several employees belong.

Our main supplier, Affinity Water Limited is subject to the Modern Slavery Act 2015 and publishes a modern slavery and human trafficking statement under section 54(1) of that Act. It has a stringent procurement process and adopts an independent qualification system for all medium and high risk suppliers. This system, Achilles, requires registering suppliers to complete a comprehensive qualification document which includes questions on human trafficking and slavery. Suppliers who have ‘Verify’ status on this system are subject to additional screening questions and are audited by Achilles at the supplier’s site on an annual basis.


Staff Training

Staff are advised to speak to the Modern Slavery Help line if they are at all concerned that modern slavery or human trafficking is taking place either at Affinity for Business, at our suppliers or taking place within our customer’s businesses.


08000 121 700



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