Set up a Direct Debit

We know that you have a lot of things to think about so why not let your water bill take care of itself? Take away the hassle by paying by Direct Debit. Here’s just a few of the benefits of setting up a Direct Debit with us:

It only takes a few minutes to set up

You can spread the cost

You will receive a schedule of your payments at least 10 working days before the first payment is due – plenty of time for you to raise any queries you might have

You are entitled to receive an immediate refund for any payments that shouldn’t have been taken

You can choose your preferred payment date
(1st or 15th of the month)

You don’t need to remember to pay your bill

You’re covered by the Direct Debit Guarantee

You can cancel a Direct Debit at any time by contacting your bank or building society and notifying us


What you’ll need to set a Direct Debit up

  • Your bank account details
  • Customer reference number

It’s so simple to set up, just download our PDF form, complete it, and send it back to us via:

Email us


Affinity for Business, Alchemy – 2nd Floor, Bessemer Road, Welwyn Garden City, Hertfordshire, AL7 1HE.

If you would like any further information about paying by Direct Debit, please call us on 0345 357 2424.

Or sign up for Direct Debit using My Account 

Simply log in to My Account and select ‘sign up for Direct Debit’ under ‘Quick Links’ and complete the form by following the steps. 

Set up a Direct Debit

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