If you know Affinity for Business, you may be familiar with our ethos; a happy workplace with happy employees, creates happy customers. Our number one focus is creating a great place to work and in turn, provide excellent service levels to our customers, communicated through our customer Trustpilot reviews.

Since we began collecting customer reviews on Trustpilot (in 2017), the platform has become part of our everyday language, it’s a great way for us to collect customer feedback and identify what we’re doing well and how we can improve our processes. The entire team have adopted Helen’s fixation with Trustpilot and it shows every time we receive a review and ring the office Trustpilot bell, which is often followed by an ovation of applause from everyone in the office! Our reviews are even more rewarding when customers mention a member of the team’s name – we call these employees the ‘Stars Behind the Stars’. In this blog, we put a face to the names of some of our team, who you may have recognised through our Trustpilot reviews.

 

Name: Adam Slater
Role: Customer Support Advisor
Team: Correspondence

What is your favourite part about working at AfB?

Working in an environment where we all work together as a team and are encouraged to think for ourselves to find solutions for challenges that may arise.

Proudest moment/biggest achievement so far? 

Being able to solve complex scenarios and being recognized for doing this by our customers, resulting in numerous 5-star reviews.

Name: Andrew Smith
Role: Key Accounts Advisor
Team: Key Accounts

Fun fact: I once carried 6 people on my back at once!

Tell us about your role at AfB?

I am a Key Accounts Advisor and I deal with all questions and queries from our high value customers.

What do you like most about being in the customer service team at AfB?

I like relationship building with different customers and the way you create these relationships.

What’s your most memorable Trustpilot moment?

Every time we hit our TrustPilot goals. When we reached 5 stars, that was a great team effort and we all felt a great sense of pride in our work.

Name: Kerry Cole
Role: Key Account Advisor        
Team: Key Accounts

Tell us about your role at AfB?

I look after a selection of high value customers, dealing with different queries regarding their account.

What do you like most about being in the customer service team at AfB?

Everyone is always willing to help each other no matter the query.

What’s your most memorable Trustpilot moment?

It’s not a most memorable as such but I think it’s nice when customers mention your name in reviews, it really sets the mood for the team and just makes it nice and more personal.

What is your favourite part about working at AfB?

There is a good balance of work and fun. Everyone works hard which shows in our Trustpilot score but at the same time there’s a good amount of fun and laughter especially when there is a competition in the office to decorate our desks, we all have a slightly competitive side.

Proudest moment/biggest achievement so far?

Fundraising in the office for Comic Relief this year and raising over £200, the planning and organising really paid off and it was great feeling being able to do this in the workplace with everyone’s help and support.

 

To read part one of our Stars Behind the Stars blog, simply click here.

Take a look at what our current customers have to say: 

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