Your Bill

Since 1 April 2020, Castle Water now provides all of your retail water services including billing, payment collection and a range of associated customer services. We provide you with a single point of contact on all issues and will liaise on your behalf with your wholesaler on issues such as meter accuracy checks and leak allowances.

For help to understand your Castle Water bill please visit www.castlewater.co.uk/help-support/billing

The Affinity for Business My Account portal will shortly become redundant. If you need to view or download previous bills, please login or sign up to E-Billing here.

For all billing enquiries, or if you need to pay a bill dated 31st March 2020 or earlier, please contact Affinity for Business:


Email: enquiries@affinityforbusiness.co.uk

Phone: 0345 357 2424

Online: www.afb-payments.co.uk/

For all billing enquiries, or if you need to pay a bill dated 1st April 2020 or after, please contact Castle Water:

Email: support@castlewater.co.uk

Phone: 01250 718700

Online: www.castlewater.co.uk/help-support/billing/pay-bill