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Postcodes: OX3, OX4   |    We are aware of an issue with your water supply. The Thames Water team are carrying out urgent repairs and will get your water supply back to normal as quickly as possible. For the latest updates, please visit Thames Water.

Report a leak

Reporting a leak is the first step towards responsible water management and safeguarding your property. Our partners are on-hand to swiftly identify and address your business water leak detection, ensuring minimal disruption and cost-effective solutions. 

Whether it’s a hidden pipe leak or a noticeable issue, don’t hesitate to report it. By taking action promptly, you not only protect your property from potential damage but also keep your monthly bills at a minimum.

What information should I provide when reporting a leak?

It’s helpful to provide as much detail as possible. Include your contact information, the location of the leak (be as specific as you can), the type of leak (e.g., visible, hidden, underground), and any relevant observations or circumstances surrounding the leak. The more information you provide, the better we can assess and address the issue promptly.

What happens after you report a leak?

After you report a leak to us, we take immediate action to address the issue efficiently and effectively. To address the issue, we work with partners who will perform:

  • Comprehensive assessment
  • Rapid and efficient repair
  • Minimisation of disruption
  • Thorough follow-up and verification.


Our trusted partners utilise non-intrusive techniques to minimise any inconvenience to your property while ensuring thorough leak identification.

Report a leak immediately

Don’t delay when it comes to reporting a leak, swift action is key to minimising potential damage, conserving water, and reducing costs.

Our dedicated team of experts is ready to assist you promptly. Whether it’s a noticeable issue or a potential concern, reporting a leak immediately ensures that the right professionals can swiftly assess, address, and resolve the problem. 

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Help keep bills up-to-date and accurate

Submit regular meter readings to ensure your bills reflect your consumption patterns.

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Only pay for the water your business uses

Don't let overpayments drain your resources. Submit readings to only pay for what you use.

water audit

Track your business water usage and detect leaks early

By tracking your business's water usage, you can catch leaks early and prevent unnecessary water wastage.

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Monitor water efficiency to meet sustainability goals

Unlock substantial savings by identifying and rectifying inefficiencies in your water consumption.

Why is it important to submit regular meter readings?

We use your meter readings to calculate your bills to help ensure your business only pays for the water being used. Submitting a meter reading may be additionally important for customers with a reduction in water consumption, to help reflect a change in water usage in your bills.

We encourage all customers who can safely access their water meters to submit monthly meter readings on your online account.

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Suspect you have a leak? Report it now

Report a leak

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